Refunds and cancellation
Last updated 31 August 2026
Draft — accurate to how n3een works today, but not yet reviewed by a UAE lawyer. Review before public launch.
Cancelling
Cancel from your subscriptions at any time. You are not charged again, and you keep your discounts until the end of the period you have already paid for. There is no cancellation fee and no minimum term.
Refunds
A subscription month is refundable if you have not used any discount in that month and you ask within 14 days of the charge. Once you have used a discount, that month has been delivered and is not refundable.
If a venue does not honour an offer
Tell us within 7 days with the venue and date. If a partner venue refused a valid pass and the offer was live at the time, we will refund that month in full, whether or not you used other discounts.
If a creator's venues change
Partnerships start and end. If every venue a creator partnered with has gone within a month you paid for, contact us and we will refund that month.
How refunds are paid
Back to the original payment method. The time it takes depends on your bank or app store, usually a few working days. We post a matching reversal in our own records at the same time.
Asking for a refund
Email support@n3een.com from the address on your account, with the month and the reason. We answer within 3 working days.
Questions about any of this: support@n3een.com